AI-Powered Business Workflows

Overview

An agent runtime built for a business running approvals and handoffs across half a dozen disconnected tools — email, spreadsheets, and a few internal systems that didn't talk to each other. The agents plan multi-step operations, call the right tool for each step, and hand off to a person only when a decision actually needs one.

The challenge

The team spent more time moving information between systems than acting on it — copying data from one tool into another, chasing approvals over email, re-checking work that had already been done somewhere else. None of it required judgment; it just required someone to notice and do it.

Our approach

• Tool-calling agent architecture with scoped permissions
• Deterministic guardrails around every write operation
• Observability for every agent decision and tool call
• Gradual rollout behind approval workflows

Outcome

The busywork disappeared from the team's day — approvals route themselves, data moves between systems without anyone re-entering it, and the people who used to do that work now spend their time on the decisions that actually need a human.